Note: Defective items can be exchanged within 15 days of the order delivery. We advise customers to retain the original packaging until the items are confirmed to be in good

Reach out to us through the 'contact us' page on our website, and we will respond within 24 hours during business days (Monday to Friday, 9:00 am to 6:00 pm). To return the packages, please follow these steps: (5) Please note that if you have already started building the sets, we regret to inform you that we cannot accept the return, as it will affect the resales. (4) Products damaged during transit must be reported to within 24 hours of receiving the goods. We strongly advise against opening the package if it appears to have been damaged in transit. (2) In the event of quality problems, you may return your item within 7 days of order delivery. (provided that the issue is not a result of man-made damage after testing). However, please note that refunds will not be supported in this case. (1) If there are any quality problems with the items due to our fault within 15 days of order delivery, you will be eligible for an exchange Number promptly. This will allow us to monitor the return shipment and facilitate a smoother process. When returning a parcel, it is essential to use a tracked shipping method to ensure its secure delivery. Once you've dispatched the return, kindly provide us with the tracking You will be responsible for covering all return fees.

If we have mistakenly sent you the wrong item, we will take care of all the return fees associated with the process. However, if you have changed your mind about a purchase, Parcel will result in it being stored with the courier for a few days, after which it will be returned to a courier hub or distribution center and ultimately destroyed. The parcel will notīe returned to us. In such a scenario, we won't be able to offer a replacement or issue a refund. In short, if you've changed your mind about your order and seek a refund, please accept the delivery of the parcel and proceed to ship it back to us. Refusing delivery of the

Is it possible for me to decline the delivery of my parcel? Proceed with returning the parcel to us once it is delivered to you. However, if retrieval is not possible, you will be required to return the parcel to us once it is in your possession. In the event that the parcel is currently in transit to the distribution center or has already arrived there, we will make every effort to retrieve the parcel and cancel your order. If the parcel has not yet been dispatched to the distribution center, we can promptly cancel your order without any issues. If you decide to cancel your order, please contact our team at to inform us of your decision. Satisfaction and aim to provide exceptional customer service throughout the return process. If you have any questions or needassistance,If you have any further inquiries or need clarification regarding our return and refund policy, please feel free to contact us. We value your Before proceeding with returning a product to us, we kindly request that you carefully read and understand the following instructions. Welcome to the Vonado Return & Refund Policy page.

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